The FREE CPR course (HLTAID009 Provide Cardiopulmonary Resuscitation) offer is exclusively available to students who enrol into a White Card Course at our Adelaide CBD training venue. CPR training must be booked through our team and redeemed within 6 months of the original White Card course date. Bookings need to be carried out at our Adelaide CBD training venue (Grenfell Street) & are subject to course availability and current calendar dates. The CPR course cannot be reserved indefinitely into the future. Offer is non-transferable and cannot be exchanged for cash.
Skills Training College’s mission is to deliver quality training assessment that meets the needs of learners and industry.
Our Objectives
In recognition of this mission, our objectives are:
Our Expectation of You
Skills Training College expects you:
Your Safety
Skills Training College is committed to providing you with a safe environment in which to participate in training and assessment. The following guidelines are provided as a basis for safe practice in the training environment:
Fire Safety
Skills Training College will undertake to communicate the procedures involved in evacuation and the location of fire equipment to students at each facility for each training and assessment event and users of the office at least twice each year. All users of a training and assessment facility need to be familiar with the location of all EXITS and fire extinguishers. Users will consult available maps to determine their location. It is the user’s responsibility to understand fire drill procedures displayed around the premises. Users are asked to attend any sessions on fire safety procedures and the use of fire safety devices.
First aid provisions are available where training is delivered. All accidents must be reported to staff. The accident and any aid administered must be recorded by the staff involved.
Your equity
Skills Training College is committed to ensuring that the training and assessment environment is free from discrimination and harassment. All Skills Training College staff members (including contractors) are aware that discrimination and harassment will not be tolerated under any circumstances. If discrimination and harassment are found to have occurred, Skills Training College will take disciplinary action against any staff member who breaches this policy. Suspected criminal behaviour will be reported to police authorities immediately. Students should expect fair and friendly behaviour from Skills Training College staff members and we apply complaint handling procedures advocated by the Australian Human Rights and Equal Opportunity Commission (HREOC).
Students who feel that they have been discriminated against or harassed should report this information to a staff member of Skills Training College. This will initiate a complaint handling procedure that will be fair and transparent and will protect your rights as a complainant. Alternatively, if a student wishes to report an instance of discrimination or harassment directly to an agency external to Skills Training College, they are advised to contact the HREOC Complaints Info-line on 1300 656 419.
Your Privacy
Skills Training College takes the privacy of students very seriously and complies with all legislative requirements. These include the Privacy Act 1988 and National Privacy Principles (2001). Student information is only shared with external agencies such as registering authorities to meet compliance requirements as a Registered Training Organisation (RTO). All information shared is kept in the strictest confidence by both parties and is available upon written request.
In some cases, we are required by law to make student information available to others, such as the National Centre for Vocational Education and Research. In all other cases, Skills Training College will seek the written permission of the student for such disclosure.
Fees Payable
Payment for the course is required at the time of booking either with Visa or Mastercard. A tax receipt will be sent upon payment of the course. Rescheduling fees are required to be paid at the time of the reschedule request.
Please be advised that your Certificate will not be released until all course fees including any additional fees incurred (rescheduling fee) have been paid in full. Skills Training College accepts payment for fees using only a Credit Card through the Learning Management System.
Unique Student Identifier (USI)
ALL students enrolling in nationally accredited training must provide photographic evidence to prove their identity (i.e. Drivers Licence, proof of age card, Passport) and provide their USI (Unique Student Identifier). Students without any proof of identity or a pre-existing USI cannot be enrolled. Skills Training College cannot issue a certificate to any student, regardless of course outcome result, without the student providing a USI. You can download a fact sheet about the USI here. If you do not already have your USI, visit the USI website to create one. You confirm that Skills Training College has permission to locate your USI if it is incorrect or not supplied.
Access To Your Records
You are entitled to have access to your student file and learning and assessment records on request. You may require these to monitor your progress with training or simply to go back and confirm something in a previous training module. Whilst these records will be retained by Skills Training College in our Adelaide archive facility, you are welcome to have access anytime or request a copy at no cost to you. If you require access to your records, just ask your trainer, and it will be organised immediately.
Our Continuous Improvement of Services
Skills Training College is committed to continuously improving our training and assessment services, student services and management systems. Central to this commitment is our approach to continuous improvement and the procedures we apply to achieve systematic and sustained improvement.
Suggesting Improvements
The primary method of reporting opportunities for improvement by students is via course feedback forms, online feedback and email. This procedure allows any person to raise a suggestion for consideration by the Continuous Improvement Committee. Students and staff are encouraged to provide feedback to Skills Training College so we can improve our services in the future.
Learner Satisfaction Survey
At the completion of your training program, you will be issued a Learner Satisfaction Survey. This is a nationally consistent survey tool designed to collect feedback from students about their experience with an RTO and undertake nationally recognised training. Your completion and return of this survey are important to Skills Training College for our ongoing improvement of services and to enable us to report this information to our registering authority. Your assistance in gathering this survey data is greatly appreciated.
Your Language, Literacy and Numeracy skills
Language, literacy and numeracy skills are critical to almost all areas of work. This is particularly true in many vocations where language, literacy and numeracy skills influence workplace tasks such as measuring, weighing and comprehending written work instructions.
To support this approach, Skills Training College will:
Making Complaints and Appeals
Skills Training College is committed to providing a fair and transparent complaints and appeals process that includes access to an independent external body if necessary.
What is a Complaint?
A complaint is negative feedback about services or staff that has not been resolved locally. A complaint may be received by Skills Training College in any form and does not need to be formally documented by the complainant to be acted on. Complaints may be made by anyone, including students and/or employers. To submit a formal complaint in writing, please complete the complaints and appeal form and email it to enquiries@skillstrainingcollege.com.au
What is an Appeal?
An appeal is an application by a student for reconsideration of an unfavourable decision or finding during training and/or assessment. An appeal must be made in writing and specify the decision or finding in dispute. Appeals must be submitted to Skills Training College within 28 days of the student being informed of the assessment decision or finding.
Early resolution of complaints and appeals
In all cases, issues that arise during training and assessment that are a source of frustration or are in dispute; should be resolved at the time they occur between the persons involved.
Sometimes, it will not be possible, and in these cases, you are encouraged to come forward and inform us of your concerns with the confidence that you will be treated fairly.
Complaint and appeals handling
Skills Training College undertakes to apply the following principles to its complaints and appeals handling:
– A written record of all complaints and appeals is to be kept by Skills Training College, including all details of lodgement, response and resolution.
– A complainant or person appealing is to be provided with an opportunity to present their case at minimal or no cost. Each complainant or person appealing may be accompanied and/or assisted by a support person at any relevant meeting.
– The handling of a complaint or appeal is to commence within 10 working days of the lodgement of the complaint/appeal, and all reasonable measures are taken to finalise the process as soon as practicable.
– The complainant or person lodging an appeal is to be provided with a written statement of the outcome, including details of the reasons for the outcome.
– The complainant or person appealing has the opportunity for a person or a body independent of Skills Training College to review their complaint or appeal following the internal Skills Training College complaint or appeals process. It is noted that a review of findings by an independent person or body will generally only relate to the appeals process and is less likely to be required in complaints handling.
Skills Training College shall maintain the enrolment of the complainant or person lodging an appeal during the complaint or appeals process.
Decisions or outcomes of the complaint or appeals process that favour the student or otherwise shall be implemented immediately.
Complaints and appeals are to be handled in the strictest of confidence. No Skills Training College representative is to disclose information to any person without the permission of the Skills Training College Chief Executive Officer. Decisions to release information to third parties are only to be made after the complainant or person lodging the appeal has permission for this to occur.
Complaints and appeals are to be considered on the basis of procedural fairness and lead to opportunities for improvement as a Continuous Improvement Report.
RPL / RCC – Recognition of your Existing Skills and Knowledge
Skills Training College provides the opportunity for students to apply to have prior learning recognised toward a qualification or units of competence for which they are enrolled.
What is Recognition?
Recognition involves assessing previously unrecognised skills and knowledge that an individual has achieved outside the formal education and training system.
Recognition assesses this unrecognised learning against the requirements of a unit of competence regarding both entry requirements and outcomes to be achieved. By removing the need for duplication of learning, recognition encourages individuals to continue upgrading their skills and knowledge through structured education and training towards formal qualifications and improved employment outcomes. This has benefits for the individual and industry. Most importantly, it should be noted that recognition is just another form of assessment.
Recognition Guidelines
The following guidelines are to be followed when an application for recognition is received:
Forms of Evidence for Recognition
The recognition acknowledges that workplace skills and knowledge may be gained through various ways, including both formal and informal learning or through work-based or life experience.
Like assessment, recognition is a process whereby evidence is collected, and a judgement is made by an assessor or assessment team. The judgement is made on evidence provided by candidates of the skills and knowledge that they have previously learnt through work, study, life and other experiences and that they are currently using. It also includes evidence to confirm a candidate’s ability to adapt prior learning or current competence to the intended workplace or industry context.
Forms of evidence toward recognition may include:
Many of these forms of evidence would not be sufficient on their own. When combined with a number of evidence items, the candidate will start to provide a strong case for competence.
Skills Training College reserves the right to require candidates to undertake practical assessment activities of skills and knowledge to satisfy a candidate’s current competence.
Getting Credit for your Current Competence
Skills Training College acknowledges the requirement as an RTO to recognise the awards issued by other RTOs. This is limited to outcomes that are drawn from the national skills framework being units of competence awarded and accurately identified in statements of attainment and qualifications.
What is a Credit Transfer?
Credit transfer is the recognition of learning achieved through formal education and training. Skills Training College will request authentication of any qualification presented by a student from the issuing RTO as part of the process of confirming competency. Credit Transfer allows a student to be awarded a unit of competency/module based on successfully completing the unit previously awarded by Skills Training College or any other registered training organisation in Australia (RTO).
Evidence Requirements
If you are seeking credit, you must present your statement of attainment or qualification for examination by Skills Training College upon enrolment in any course.
These documents will provide the detail of what units of competence the applicant has been previously issued. You must provide satisfactory evidence that the statement of attainment or qualification is yours and that an Australian RTO has issued it.
A fee may be charged for processing this application that is not more than the full enrolment fee for the course being undertaken.
Statements of attainment or qualifications should be in the correct format as outlined in the Australian Qualifications Framework Implementation Handbook. You are required to submit copies only, which are certified as true copies of the original.
Credit Transfer Guidelines
The following guidelines are to be followed in relation to credit transfers:
Any student is entitled to apply for credit transfer in a course or qualification they are currently enrolled in. Students may not apply for credit transfer for units of competence or qualification which are not included in Skills Training College scope of registration. Whilst students may apply for credit transfer at any time. They must do so before commencing a training program. This will reduce unnecessary training and guide the student down a more efficient path to competence. The student may incur a fee for credit transfer. Credit transfer may only be awarded for whole units of competence. A mapping guide identifying a partial credit will not be considered for credit transfer, and applicants will be advised to seek recognition.
Booking Process
After booking a course from our website, you will receive a tax receipt and a booking confirmation email. You must access your student portal to complete your enrolment.
In the booking confirmation email, you will receive a learner guide and pre-quiz to print and complete.
Course Price at Time of Booking: When a student books a course with us, the price quoted at the time of booking shall remain fixed and applicable throughout the entire duration of their enrollment.
Non-Applicability of Subsequent Discounts: It is important to note that any discounted prices, special offers, or promotional deals introduced after the initial course booking will not be applicable to the previously booked course.
Commitment to Booked Course: Once a course is booked, the student is committed to the specified course and its associated price, regardless of any later discounts or offers that may be made available.
Changes to Prices: While the course price will not change for the booked course, the institution reserves the right to modify the prices of courses that are made available after the student’s initial booking.
Communication of Discounts: Any discounts or promotional offers will be communicated explicitly at the time they are introduced, and it is the student’s responsibility to stay updated on the latest offers.
Refund and Cancellation Policy: The refund and cancellation policy of the institution shall apply as per the terms outlined separately in the respective policy document.
Return Policy
In the case of purchase of a physical product from this website that satisfies one or more of the following cases, we will gladly arrange a refund or exchange of the product:
• The product proves faulty within 14 days of receiving the product and/or date of invoice
• The product does not match its description as provided when sold
• The product received is not the product ordered
• The product has been damaged in transit
Please get in touch with us immediately if any of the above occurs to arrange a return. Products returned without prior notice will be rejected.
Please ensure that returned products are safely packed in their original packaging. We will not be held liable for damage to products incurred during return shipping.
Delivery of Quality Services
Skills Training College mission statement is to deliver quality training assessment that meets the needs of learners and industry.
Price Guarantee
Skills Training College is committed to providing quality, cost-effective First Aid Courses throughout Australia. Skills Training College guarantees to not be beaten on any written price on like for like courses for nationally recognised First Aid Training. Should you find a lower advertised price elsewhere, simply contact us and we can offer a 10% discount on the advertised equivalent First Aid Course fee.
To claim your price match plus a 10% discount for any of our equivalent First Aid Courses, you will need to provide details of the advertised offer and book into an equivalent Skills Training College course being offered in a similar location and date to that which a competitor offers. Please note that Skills Training College requires payment at the time of booking.
The Price Guarantee is only valid for first aid courses available to the general public. To receive your price guarantee, our team must verify the offer, including the type of course, date, location, and the course price at the time of booking.
You must claim the price guarantee at the time of your initial booking.
Skills Training College’s usual refund and cancellation and policies still apply.
To receive your First Aid Certificate on the day of your training, please ensure that you have booked and paid for training prior to the course date and provided your USI and other mandatory requirements and are deemed competent upon successful completion. Skills Training College looks forward to seeing you at one of our many locations shortly.
Definitions
Equivalent Course: The course must be for the same nationally recognised unit of competency or qualification, a course of a different length but providing the same qualification is eligible.
Similar Date: Weekdays are interchangeable. However, Saturday or Sunday courses must be matched exactly. The advertised course must be within 3 days of the equivalent Skills Training College course that you wish to book.
Similar Location: Within 5km of our compared training location.
Under 18 Parental/Guardian Consent Form
It’s a requirement that anyone under 18 years of age is required to provide us with written consent from their parent/guardian prior to participating in any Skills Training College courses. The minimum age allowed to attend our course is 14 years of age (with parental consent).
Please download and complete our Parent/Guardian Consent Form HERE and email the completed form to enquiries@
Student Visa Holders
Students are required to check if their visa status enables them to enrol with Skills Training College prior to enrolling in any of our courses. Visa status can be checked online via the Visa Entitlement Verification Online service. Section 8 of the ESOS Act states, “a provider must be registered on CRICOS to provide a course at a location or do so in accordance with an arrangement they have with another registered provider. Any course undertaken by a student visa holder must be registered on CRICOS”.
Visa Holders
Students are required to check if their visa status enables them to enrol with Skills Training College prior to enrolling in any of our courses. Visa status can be checked online via the Visa Entitlement Verification Online service. Visa study eligibility is the responsibility of the student and not Skills Training College.
The following Visa classes are not permitted to enrol;
Facilities
Students, please be aware that Closed Circuit Television (CCTV) may be in operation at designated Skills Training College training rooms and external venues. They are subject to monitoring and review for security and workplace health and safety reasons.
Liability
Students who participate in classes/activities do so at their own risk. Skills Training College accepts no liability or responsibility for any injury, illness, damage, loss, accident, expense, or other claim arising from involvement in any classes/activities.
Force Majeure
Force Majeure means the happening of an event or circumstance which:
(a) is beyond the reasonable control of Skills Training College and prevents or delays Skills Training College from performing any of its obligations under a booking agreement; and
(b) could not have been avoided or overcome by Skills Training College by the exercise of reasonable foresight, care and due diligence; and
(c) includes, but is not limited to:
(i) an act of God including but not limited to earthquake, flood, fire, explosion, landslide, lightning, action of the elements, force of nature, washout, storm or storm warning or natural disaster;
(ii) strike, lockout, boycott, work ban or other labour dispute or difficulty; and
(iii) acts of terrorism, civil disturbance, blockade, embargo, sabotage, insurrection, riot, malicious damage or epidemic/pandemic.
When a Force Majeure event affects either the provision of training by Skills Training College and/or the participation in training by the student, Skills Training College will retain any fees paid by the student for a period of 12 months as a credit on the student’s profile (the 12 months will commence on the date of the course that was originally booked). During the 12 months, Skills Training College will make every attempt to re-book the course, and the student is expected to make every attempt to participate. Where a student does not make themselves available to participate in training during the 12 month period, any fees paid will be considered forfeited by the student.
SKILLS TRAINING COLLEGE
For any questions regarding policies and procedures, please contact the Skills Training College team.
