Fees Payable
Payment for the course is required at the time of booking either with Visa or Mastercard. A tax receipt will be sent upon payment of the course. Rescheduling fees are required to be paid at the time of the reschedule request.
Please be advised that your Certificate will not be released until all course fees including any additional fees incurred (rescheduling fee) have been paid in full. Skills Training College accepts payment for fees using only a Credit Card through the Learning Management System.
Course Cancellation Fees
| Course | Cancellation Fee |
|---|---|
| HLTAID009 Provide cardiopulmonary resuscitation | $22 |
| HLTAID011 Provide First Aid | $40 |
| HLTAID012 Provide First Aid in an education and care setting | $50 |
| Barista Course (SITHFAB025 Prepare and serve espresso coffee + SITXFSA005 Use hygienic practices for food safety) | $50 |
| HLTWHS005 Conduct manual tasks safely | $50 |
| Manual Handling Refresher | $22 |
| CPCWHS1001 Prepare to work safely in the construction industry (White Card Course) Replacement Card | $50 *SA Only |
| SITHFAB021 – Provide responsible service of alcohol | $50 |
| HLTHPS006 Assist clients with medication | $125 |
| Medication Administration Refresher | $50 |
| CPP20218 Certificate II in Security Operations | $50 |
| CHC33021 Certificate III Individual Support | $50 |
| International/Non-Australian Resident Courses - Ineligibility Fee | $50 |
| Course Change Administration Fee (full qualifications only) | $50 |
| Latte Art course | $30 |
| CHCPRT025 Identify and Report Children and Young People at Risk | $65 |
Rescheduling Policy (Fees & Limits)
Notice period & fees:
- More than 48 hours before your course start time: $10 (inc. GST) per reschedule.
- 48 hours or less before your course start time: $25 (inc. GST) per reschedule.
- 24 hours or less before your course start time: 50% of original booking fee
Payment:
- Fees are payable at the time of rescheduling. Your new booking is not confirmed until payment is received.
Limits:
- You may reschedule a maximum of three (3) times within one (1) month of the original course date.
- After the third reschedule, your booking will be cancelled.
Medical certificate:
- If you provide a valid medical certificate, we will reschedule at no charge. (Reschedule limits still apply.)
Course Upgrades
- A $50 (inc. GST) fee applies for upgrades between HLTAID009, HLTAID011, and HLTAID012.
- Students must attend the upgraded course in full to obtain the upgraded qualification.
- If the upgraded course includes an online exam/online learning component, you will be required to complete it as part of the upgrade.
- Note: Upgrade fees are separate from any rescheduling fees.
- Please note that course upgrades must be requested and completed within two (2) weeks of your original course date. Requests made after this period will not be eligible for an upgrade.
- Upon successful completion of the upgraded course, your original course certificate will be revoked and replaced with the new qualification certificate reflecting the upgrade.
Extension Fee Policy
Policy Statement
All online blended courses delivered by Skills Training College have set enrolment expiry dates to ensure learning is completed in a timely manner, remains current, and meets compliance requirements. Students who do not complete their coursework within the allocated timeframe will have their access locked and may only continue their course if an extension is granted.
1. General Online Courses
- Completion Timeframe: Students have three (3) months from the date of enrolment to complete their online course work.
- Extension: If the course is not completed within this timeframe, access will expire and students must pay a $50 extension fee.
- Extension Duration: The extension provides an additional 7 days of access only.
- Limitations: Only one extension may be granted unless exceptional circumstances are demonstrated.
2. HLTAID Units of Competency
This applies to the following courses:
- HLTAID009 – Provide cardiopulmonary resuscitation
- HLTAID011 – Provide first aid
- HLTAID012 – Provide first aid in an education and care setting
Rules for HLTAID Units:
- Completion Timeframe: Students must complete online learning within one (1) month of course date.
- Extension: If the course is not completed within this timeframe, a $50 extension fee will apply.
- Extension Duration: The extension provides an additional 7 days of access only.
- Eligibility Window: Extensions must be requested within 1 month of course expiry. After this period, students must re-enrol at full course cost.
- Limitations: Only one extension will be granted per enrolment. No further extensions will be considered.
Course Extension Fees – Certificate III in Individual Support (Domestic Students Only)
Students enrolled in the Certificate III in Individual Support (C3IS) who require additional time to complete their coursework may apply for an extension. The following fees will apply:
3-month extension – $150
6-month extension – $300
9-month extension – $450
Extensions must be requested before the course expiry date, and approval is subject to Skills Training College’s policies. Please contact us to learn more.
Course Extension Fees For International Students - Certificate III in Individual Support
International students are subject to different regulations for the Certificate III in Individual Support course extension fees. For those requiring an extension, fees are $50 per unit. Please contact our support team for further details on international course extensions.
Refund Policy
No Show for a Non-Cancelled Course
Students who fail to attend without prior cancellation have one (1) opportunity to reschedule their course within one (1) month from the original course date.
A rescheduling fee of $25 applies.
If the rescheduling timeframe is missed, students must enrol in a new course and pay the full course fees.
Rescheduling
a. Non-Cancelled Courses by STC:
- Students are allowed up to three (3) opportunities to reschedule their course within one (1) month from the original course date.
- A $10 rescheduling fee is payable at the time of rescheduling.
- If rescheduling is not completed within this timeframe, students must enrol in a new course and pay the full course fees.
b. Cancelled Courses by STC:
- Students may reschedule their course within three (3) months of the original course date without penalty.
- Alternatively, students may request a refund using the existing refund form. Click here to access the refund form.
Cancellation Requests
If a student wishes to cancel their enrolment, Skills Training College offers the option to gift the course to a family member or friend. If the student proceeds with cancellation, the following conditions apply:
- Fourteen (14) days or more before the course commencement date: Full refund provided.
- Two (2) business days or fewer before the course commencement date: Cancellation fees apply. (Please see above schedule)
- If you cancel a course under 24 hours notice from session start time, the fee is 50% of the original booking fee.
- Non-attendance, incomplete disclosure of required information, or insufficient ID on the course date: No refund will be issued.
- Non-completion of the course after three (3) months from the original course date: No refund will be issued.
- Withdrawal after the course or exams have commenced: No refund will be provided.
Course Pricing and Discounts
a. Course Price at Time of Booking:
- The course price quoted at the time of booking remains fixed for the duration of the student’s enrolment.
b. Non-Applicability of Future Discounts:
- Discounts, promotions, or special offers introduced after a booking will not apply to previously booked courses.
c. Commitment to Booked Course:
- Once a course is booked, the student commits to the specified course and its price, regardless of subsequent discounts or offers.
d. Price Changes for Future Courses:
- While the price for a booked course will remain unchanged, Skills Training College reserves the right to adjust prices for future courses.
e. Communication of Discounts:
- Discounts or promotional offers will be communicated clearly at the time they are introduced.
- Students are responsible for staying informed about current promotions.
This policy is designed to provide clarity and ensure fairness for all students. For any questions, please contact us directly.
Replacement White Cards
If your white card is lost or damaged you can request a replacement card by contacting us. Depending on where you are located, the following applies:
South Australia – Contact us for a replacement. A $50 fee applies. You can arrange for pick up at one of our SA locations.
Tasmania – You must apply through the Tasmanian Government. Visit this link for details.
Northern Territory – You must apply directly with the NT Government within 60 days of course completion. Visit this link for more information.
If you are located in Tasmania or the Northern Territory and do not apply for your replacement White Card from your state government within 60 days of course completion, you will require a letter from Skills Training College stating that you have completed the course to apply. *Please Note: We will issue a letter for students only up to 4 months after the completion of the white card course. If over 4 months have lapsed, you will be required to attend the White Card Course again at full price.
Certificates
Your certificate comes as a PDF which you can download from your student portal, provided payment has been made, and your personal details and USI details have been verified. Should you require a full-colour paper copy of your certificate posted to you, you can contact our office, and for a fee of $30, it will be posted via Australia Post.