Refunds, Cancellations & Fees Policy

Fees Payable

Payment for the course is required at the time of booking either with Visa or Mastercard.  A tax receipt will be sent upon payment of the course.  Rescheduling fees are required to be paid at the time of the reschedule request. 

Please be advised that your Certificate will not be released until all course fees including any additional fees incurred (rescheduling fee) have been paid in full. Skills Training College accepts payment for fees using only a Credit Card through the Learning Management System.

Course Cancellation Fees

CourseCancellation Fee
HLTAID009 Provide cardiopulmonary resuscitation$22
HLTAID011 Provide First Aid$40
HLTAID012 Provide First Aid in an education and care setting$50
Barista Course
(SITHFAB025 Prepare and serve espresso coffee + SITXFSA005 Use hygienic practices for food safety)
HLTWHS005 Conduct manual tasks safely$50
Manual Handling Refresher$22
CPCWHS1001 Prepare to work safely in the construction industry (White Card Course)$50
SITHFAB021 – Provide responsible service of alcohol$50
HLTHPS006 Assist clients with medication$125
CPP20218 Certificate II in Security Operations$50
CHC33021 Certificate III Individual Support$50
International/Non-Australian Resident Courses - Ineligibility Fee$50
Course Change Administration Fee (full qualifications only) $50

Reschedule Fees

  • Reschedule: A $10 fee (inc. GST) must be paid on the day of each rescheduling occurrence, with a maximum of three occurrences within one (1) month timeframe.
  • Rescheduling must be requested up to two (2) days prior to the course start date.
  • If a medical certificate is supplied, we will reschedule at no charge. 
  • You may reschedule your course a maximum of 3 times, after which your booking will be cancelled.
  • A $50 fee is applicable for any course upgrades between HLTAID009, HLTAID011 & HLTAID012. Students will still need to attend the upgraded course in its entirety to obtain the upgraded qualification.
  • Security Courses may incur a $50 per day rescheduling fee for any missed practical days.

Refund Policy

No Show STC non cancelled course – Students have one (1) opportunity to reschedule within a one (1) month timeframe from course date. Rescheduling fee of $25 applies. Past this date, students must enrol into a new course and pay new course fees. 

Rescheduling – STC non cancelled course – Students have three (3) opportunities to reschedule within a one (1) month timeframe from course date. Past this date, students must enrol into a new course and pay new course fees. Students must pay reschedule fee of $10 at time of rescheduling via payment requests.

Rescheduling – STC cancelled course – Student has the opportunity to reschedule within a three (3) month timeframe or request refund using the existing refund form. 

Cancellation Request for both Domestic and International Students – Skills Training College may offer the student an opportunity to gift the course to a family member or friend. If the student wishes to cancel:

  • Fourteen (14) days or greater days prior to course commencement date: Full Refund
  • Two (2) business days or lesser to course commencement date: Cancellation fees apply. 
  • Non-attendance, non-full disclosure of information, or insufficient ID on the course date: No Refund.
  • Non-completion after three (3) month period from course date: No Refund. 
  • Withdrawal – Incomplete: Course date commenced, or course exams commenced. No refund applicable.
Course Price at Time of Booking: When a student books a course with us, the price quoted at the time of booking shall remain fixed and applicable throughout the entire duration of their enrollment.
Non-Applicability of Subsequent Discounts: It is important to note that any discounted prices, special offers, or promotional deals introduced after the initial course booking will not be applicable to the previously booked course.
Commitment to Booked Course: Once a course is booked, the student is committed to the specified course and its associated price, regardless of any later discounts or offers that may be made available.
Changes to Prices: While the course price will not change for the booked course, the institution reserves the right to modify the prices of courses that are made available after the student’s initial booking.
Communication of Discounts: Any discounts or promotional offers will be communicated explicitly at the time they are introduced, and it is the student’s responsibility to stay updated on the latest offers.

Replacement White Cards

You can request a White Card Replacement using the form on this page. The cost of a White Card replacement is $50 which you can arrange to be picked up at one of our locations.


Your certificate comes as a PDF which you can download from your student portal, provided payment has been made, and your personal details and USI details have been verified. Should you require a full-colour paper copy of your certificate posted to you, you can contact our office, and for a fee of $30, it will be posted via Australia Post.