SITHGAM022 - Provide responsible gambling services

Unlock exciting opportunities in the hospitality and gaming industry with our Responsible Service of Gambling (RSG) course!

Dive into a dynamic learning experience that equips you with essential skills to ensure responsible gaming practices. From understanding legal frameworks to fostering a safe gaming environment, our RSG course covers it all.

Seize the chance to enhance your career prospects and make a positive impact. Enrol today and step into a future filled with possibilities!

Responsible service of gambling (RSG)

Responsible Service of Gambling (RSG) is an essential qualification for working in the gaming industry in Australia. Gambling can be found in a wide variety of venues, not only casinos but also RSL Clubs, corner pubs, anywhere that gambling can be found requires an RSG to work at.

An RSG course teaches students the importance of promoting responsible gambling practices and ensuring the well-being of individuals engaged in gambling. Working in gambling requires a profound sense of responsibility, empathy, and dedication to become proficient in promoting responsible gambling behaviours. This commitment to maintaining high standards of service begins with obtaining an RSG certification.

Skills Training College is a registered training organisation (RTO) providing nationally recognised RSG courses. We take pride in delivering the best RSG training programs in Australia, ideal for anyone looking to pursue a career in gambling or hospitality. Upon successful completion of our RSG course, you will attain a nationally recognised certification, setting you on the path towards a new and fulfilling career.


In our RSG course you’ll learn the skills and knowledge necessary to provide responsible gambling services anywhere that gambling is available in Australia.

Providing responsible gambling services is a diverse task, and some of the things students will learn during their course include how to identify and assist customers who may be at risk of or are already experiencing harm from gambling, complying with relevant legislation and organisational policies, providing customers with information on gambling support services, maintaining precise records of incidents, and displaying signage related to responsible gambling.

After your RSG training course, students will need to demonstrate that they have achieved each nationally accredited unit of competency for this course per the following list:

  • Follow responsible gambling service procedures, legislation, policies, and codes of conduct
  • Communicate gambling related incidents, maintain accurate records, and take appropriate action in response
  • Ensure gambling environments include support for responsible gambling policies and behaviours, including appropriate signage
  • Provide accurate and appropriate information to customers on the negative impacts of gambling and for gambling harm minimisation and reduction.
  • Follow procedures for self-exclusion and exclusion
  • Provide information on gambling support services



There are almost no entry requirements for prospective students to enrol in one of Skills Training College’s RSG classes. There are only a few minimal requirements, which are as follows:

  • All students must be at least 18 years old
  • All Students must have a USI Number
  • Students must possess basic English literacy and numeracy skills in order to engage with the course content
  • Students must be an Australian citizen or be in the country on a student visa or other temporary residency visa.


Skills Training College’s RSG course couldn’t be any simpler. Our RSG training consists only of a single, three hour, in-person training session.

Enrolment costs only $90 per student.

To view our full payment terms and conditions here.


Enrolling in our RSG course isn’t just about gaining a certification; it’s your ticket to a thrilling journey within the gaming and hospitality sector.

Amidst the increasing demand for skilled professionals in the gaming industry, an RSG certification opens doors to diverse opportunities. Whether you’re overseeing gaming operations in a lively casino or ensuring responsible gaming in a vibrant venue, your venture into the realm of responsible gaming starts now. Delve into the possibilities, hone your skills, and carve your niche in the dynamic gaming landscape.


Serve customers, meet new people, forge strong working relationships, and make new friends for life.

Always in Demand

Hospitality is always growing and always seeking new staff, making it easy to step into your first bartending role.

Work-life balance

It's all about flexibility! Fewer than 30% of bar attendants work fulltime hours making it the perfect role for anyone who appreciates work-life balance.


Completing an RSG course can open doors to a diverse range of job opportunities.

The gaming industry is perfect for people who are passionate about serving others. It is an industry that ensures people have a good time while also making sure they stay safe.

There are plenty of job opportunities available in this industry, and new openings arise constantly including:

  • Gaming room attendant
  • Food and beverage officer in a gaming venue
  • Gaming manager
  • Customer Service Representative

Keep in mind that these are only your first steps. Imagine the vast range of opportunities that await you with a few years of experience and additional training courses.

Don’t miss out on the chance to expand your horizons and take your career to new heights. Enrol in an RSG Course today and begin your journey towards success!

skillstrainingcollege rsg gambling course feature poker machine femaleportrait 65bc32783169b



“Responsible Service of Gambling” (RSG) focuses on promoting a safe and socially responsible gaming environment. It involves principles and practices to minimize harm, prevent problem gambling, and adhere to legal and ethical standards. Individuals in roles involving alcohol service or gaming often undergo RSG training to understand their responsibilities and contribute to a safer and more enjoyable gaming experience.

Yes. In New South Wales an RSG qualification is known as a Responsible Conduct of Gambling (RCG).

The ability to provide responsible gambling services is an essential skill for all hospitality personnel who work among gambling activities. People who require an RSG include the licensee, gaming supervisors, and gaming managers, in addition to any front of house staff who directly provide gambling services.

An RSG qualification is necessary to work in gambling services in response to various state and national legislations regarding safe conduct of gambling. An RSG qualification is intended to address both government and community concerns, and the economic costs of problem gambling.

A Provide Responsible Service of Gambling course covers how to implement responsible gambling practices and how to provide information and assistance to customers to minimise the potential harm from gambling. The specific information students will learn varies somewhat between each state and territory, as each region has different gambling legislation which affects what they need to know.

In Australia, the Responsible Service of Gambling (RSG) certificate does not expire once obtained, except in New South Wales and ACT. In NSW this competency must be renewed every five years by completing and in ACT it must be renewed every three years through retaking a responsible gambling services course.

No, you won’t need an RSG if you work in a venue which provides gaming services but don’t work as part of a gaming environment yourself. For example, a bartender or waiter in a casino will not require an RSG the same way the gaming attendants will.

However, holding an RSG can still help you in your career. Should your venue ever become short staffed or a customer asks you a gambling related question, by having the knowledge provided to you by an RSG course you’ll be able to step in and assist.

This depends on which state or territory you are working in. In some places, you will require your RSG certificate before beginning work in the gambling industry, and in other locations there is a grace period where you can work in a gambling environment before earning your RSG. Here is a comprehensive breakdown:

  • In New South Wales, Tasmania & Queensland, holding an RCG or RSG is compulsory before commencing a role.

  • In Victoria & South Australia, you have 6 months to earn your RSG certificate after beginning your role.

  • In the Northern Territory, you have 3 months from commencing employment to earn an RSG certification.

  • In Western Australia, you don’t require an RSG certification at all.

No. Unfortunately Skills Training College is not able to offer an online course for RSG training. RSG online training is not possible due to the different legislations in each Australian state, meaning you must attend in person to ensure you receive information on the gambling legislation relevant to you.

A gaming license is a legal permit issued by authorities for individuals or entities engaged in gaming activities. It’s crucial for casinos, online platforms, and similar establishments. Obtaining a gaming license is necessary to comply with regulations, ensuring fair play, consumer protection, and preventing illegal activities in the gaming sector.

A Responsible Service of Gambling qualification is transferable between all states and territories in Australia except for New South Wales. New South Wales requires a separate certification called the Responsible Conduct of Gambling (RCG) certificate.

Gaming machines are present in many hospitality venues in most Australian states and territories. As such, an RSG statement of attainment is especially valuable to anyone seeking a career in the hospitality industry, and other hospitality qualifications are equally as valuable. Among these are:

  • RSA. Responsible Service of Alcohol training is essential to work in any licensed club or licensed venue which serves alcohol. Often such venues will have gambling available, and as such holding an RSA can open even more doors for you.
  • Barista Training. In addition to alcohol, many hospitality venues serve coffee. Taking a barista course can teach you how to make the perfect cup, expanding your hospitality skillset and making you an indispensable part of any hospitality organisation.
  • Security. Venues licensed to provide gambling services and alcohol require a physical security presence to ensure all they’re customers remain safe. Through a security training course you can become a bouncer or security officer at a gaming venue.